Refund policy

Due to Covid-19 all sales are final. We only accept returns or exchanges for a product if it was damaged in transit or if the incorrect item was shipped.

To be eligible for a return, you must first email us at info@otakubait.com within the first 7 days of order delivery date. your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Upon receiving  your email we will respond promptly and accordingly and make sure your replacement is sent out. if a replacement item is not  available, we will refund full purchase price.

your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@otakubait.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@otakubait.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.